Privacy Policy

Who We Are

We're Onyx Ralen Quinth Architects, based right here in Toronto at 1245 Queen Street West, Suite 302. We design buildings, plan spaces, and yeah - we collect some info along the way to do our job properly.

What Info We Actually Collect

When you reach out to us or work with us, we'll typically gather:

• Basic contact stuff - your name, email, phone number. Pretty standard really.
• Project details - what you're looking to build, your site info, budget ranges. Can't design without knowing what you need.
• Site visit data - cookies and IP addresses when you browse our website. Helps us see what people are actually interested in.
• Communication records - emails, meeting notes, project correspondence. We keep these to track project progress and avoid miscommunication down the road.
• Financial info - invoicing details, payment records. Gotta keep the lights on somehow.

How We Use Your Information

We're not selling your data or doing anything sketchy. Here's what we do with it:

• Respond to your inquiries and proposals - obviously
• Design and deliver your architectural projects
• Send project updates, site visit schedules, that sort of thing
• Handle contracts, invoices, and legal requirements
• Occasionally share our newsletter if you've opted in (and you can opt out anytime)
• Improve our services based on what clients actually need
• Comply with professional regulations - we're licensed architects after all

Who Gets Access

Your info stays pretty locked down. We might share it with:

• Project collaborators - engineers, contractors, consultants who need it to complete your project
• Legal requirements - if we're required by Canadian law or regulatory bodies
• Professional insurers - our liability coverage requires documentation
• Cloud service providers - we use secure platforms for file storage and communication

We don't sell, rent, or trade your personal data. Period.

Cookies & Website Tracking

Our website uses cookies - those little data bits that help websites work better. We use 'em to:

• Remember your preferences when you visit
• Understand which pages people actually look at
• Improve site performance and navigation

You can disable cookies in your browser settings, but some parts of the site might not work as smoothly.

Data Security

We take reasonable precautions to protect your info - encrypted communications, secure servers, limited access controls. But let's be real, no system is 100% hack-proof. We do our best with industry-standard security measures and keep everything as locked down as possible.

If there's ever a data breach that affects you, we'll let you know promptly and tell you what happened.

How Long We Keep Your Data

We hang onto your info for as long as we need it:

• Active projects - throughout the project and typically 7 years after completion (that's the standard for architectural records)
• Inquiries that don't become projects - usually about 2 years, then we delete 'em
• Financial records - 7 years minimum for tax purposes
• Marketing communications - until you unsubscribe

Your Rights

Under Canadian privacy laws (including PIPEDA), you've got some solid rights:

• Access - you can ask what info we have about you
• Correction - if something's wrong, we'll fix it
• Deletion - you can request we delete your data (with some legal exceptions)
• Withdrawal of consent - change your mind about marketing emails? No problem
• Portability - get a copy of your data in a usable format

Just shoot us an email at info@onyxralenquinth.info and we'll sort it out.

Third-Party Links

Our website might link to other sites - consultant portfolios, material suppliers, whatever. We're not responsible for their privacy practices, so check their policies if you're concerned.

Changes to This Policy

We might update this privacy policy from time to time - new laws, new practices, new technologies. We'll post changes here and update the date at the top. For major changes, we'll probably send an email heads-up to active clients.